Consider a scenario in which a pandemic (bird-flu, for example) has begun. In fact, the first person to die from the dreaded pandemic is someone from your town, a 45 year-old customer named Jack, a local business-man just returned from Singapore. Today is Wednesday, Jack died last night. Jack was in the bank last Thursday and Friday; depositing a check at the teller window, checking in with the loan department on a real estate tax escrow issue, and dropping off something to his sister-in-law who works in back-office operations. Today, two tellers, three customer service reps, the loan ops manager and four employees in deposit ops called in "afraid". Those who did come to work are thinking about going home. Staff in outlying branches are just getting the sad (and frightening) news.
Now what?
Discussion points should include, but not be limited to:
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